Returns & Refunds

Please choose carefully as we do not offer exchanges or refunds for change of mind. We will also not accept returns on items where seal has been broken on tissue wrap.

For any item/s received damaged, we must be notified within 14 days of receipt of the item via email to with your order number, photographs and descriptions of the alleged damage. 

We reserve the right to refuse or accept the return of any product. Furthermore, we will refuse a damaged return if you have not provided us with an e-mail notification and appropriate corresponding photographs within the specified time period after receiving your order. 

If you are eligible for a product replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned to the given postal address upon email correspondence before replacement is issued.